FREQUENTLY ASKED QUESTIONS
To help you navigate our frequently asked questions page you can click on the links below to quickly get the answers you need.
We can help you gain momentum on multiple eCommerce platforms like Amazon, eBay, Walmart, Etsy and across 11 countries: US, Japan, CA, AU and 5 EU countries. If your products can benefit from a social media boost, we can help you gain momentum and brand recognition. We launch new products like no other service - our testers are required to take 1 action after testing your item, by leaving a social media post about your product on Facebook or Instagram, you get exposure, increase organic traffic and sales. Either way, you either benefit from influencers marketing push making testers your natural brand ambassadors, or you get more shiny stars as a social proof to your items.
We are based in Sheridan, Wyoming. Currently we offer both online chat and priority email support. Reply time via email is between 12 to 24 hours.
Our process is based on full price purchases which help you rank faster and safer than discounted/coupon code sales. You can input any URL you want buyers to use or choose our organic Search-Find -Buy method. After your units are claimed, the buyers paste their order IDs into the system for you to check and approve. You will also be able to message testers directly using our communication platform.
Please note that we are not a review service. We just happen to have a loyal, kind, exclusively selected & fully supportive group of testers - stay at home moms, students, church goers, etc. who simply LOVE to test & spread the word - helping brands to launch in style. It's thanks to them and their enthusiasm that the action ratio on most of the campaigns blasted with Next Level Ninjas is highest in the industry. And that is without incentivizing the purchase - the process stays within Amazon's TOS. We pride ourselves in launching brands safely, securely and successfully.
US, CA, JP. Then also 5 EU countries: UK, DE, FR, SP, IT. Lastly, we started to support AU as well.
Yes, we currently support the following marketplaces: Amazon (all countries), Walmart, eBay, and Etsy.
Yes. You upfront all funds needed for full price purchases for the manufacturers rebates to be distributed to buyers after successful purchase. Full product reimbursement cost is a guarantee to us that your buyers will receive manufacturer's rebates at the end of 30 days (you will have 30 days to dispute order IDs provided to you by testers then they get automatically approved and our escrow releases the rebates to the buyers).
Please note that Stripe uses their own security algorithm to validate credit/debit cards. Sometimes they can mark multiple payment attempts as “suspicious activity”. Please try using another card or try again later, also call your bank as sometimes it's a bank that blocks a purchase. Another advice is to double check the limit you set up for the card - it could be lower than the purchase you're making. If all above fails, we offer 3 payment option: card, direct ACH and wire transfer. If you still can’t pay by neither bank transfer, card or ACH, please contact our support.
Use of any additional coupon codes cannot be used when calculating full cost of products reimbursement. We strongly recommend you do not activate any extra discount coupons visible on the product page when your campaign is running as it confuses testers wether they can use those coupons on top of the rebate they will later receive or not. Additional visible coupons may result in a discrepancy between the funds sent to testers as manufacturer's rebate and the actual price users paid.
You gather Shurikens for each unit blasted in your campaigns. After collecting 500 Shurikens you receive a 10% discount on your next campaign. So every 500 accumulated units you launch, you get 10% off your next campaign. For example, if you set up a new 400 units campaign, your accumulated Shurikens save you $400, while also adding 400 new Shurikens to your account's balance.
To refer our platform to other sellers who can benefit from it, go to "Affiliate Program" tab (visible after Sign up). Each seller you refer to Next Level Ninjas will be automatically credited in your Affiliate account. For each seller you refer and who completes at least one campaign you’ll receive 100 Shurikens to boost your Ninja powers and get you closer to the 10% discount on your next launch.
Our current purchase to feedback/action ratio is 80% which is unmatched in the industry. That is because we choose our testers carefully, we take care of treating them right, plus we have Kindness/Mutual-respect policies in place. Please note that this number is inclusive of the social media reviews we provide. Amazon reviews will never exceed 10-20%. This is because we want to ensure the safety of our testers and sellers accounts but also, we know that social media reviews are better for repurposing. Next Level Ninjas wants to assist you even after your campaign ends, and with this, you have content to use on all your brands platforms.
All Promotions managed by Next Level Ninjas™ are 100% in compliance with Amazon’s ever-changing Terms of Service and FTC guidance. This is because we always go the extra mile to make sure that every part of your promotion works in perfect compliance and harmony with Amazon. Through our constant monitoring of the sometimes daily changes within the Amazon platform, we ensure continued compliance.
The Ninja service fee is $9.97 per unit moved. You prepay us the service fee (equal to the number of units in your campaign) + add the products reimbursement cost (full cost of purchases for manufacturer's cash rebates). You have then 30 days to dispute order IDs, after that time your approved payouts/cash rebates will be automatically issued to buyers. Please note that the cost of rebates/products cost you upfront us will eventually go back to your Seller Central account in the form of sales (minus Amazon's/Marketplace's fees) so this portion of your funds will eventually circle back to you.
We charge $9.97 Ninja fee per unit moved. If you give away 10 units, you'll end up paying $99.7 in Ninja fees for the campaign. Competing services (providing both ranking & review boost, just with much lower purchase to feedback left ratio than our testers) charge $15/unit which makes us the most affordable solution in the industry. Other competing services providing influencers marketing social media buzz connections charge $100/Instagram post on low end average which makes us 10 x less expensive service on that end too. You can also message your testers who bought your product and let them know your specific requests or just to thank them for their support (your communication has to stay within Amazon's TOS & FTC guidance).
No partial or full refunds are offered. Funds can be moved to your NextLevelNinjas Wallet to begin a new campaign.
All depends on your marketing/ranking/reviews goals. If you want to launch a brand new product to the first page for medium competitive keyword, we recommend launching with at least 100 units, all full price purchases. You can always chat with us about any specific recommendations tailored to your case/product/niche and we'll advise you on what we see working best.
There's no limit of campaigns as long as they are for different products. There can be only ONE running campaign per unique product at one time. You can however repeat that campaign again until you achieve your ranking/review/social media buzz/influencers marketing/ traffic increase goal for your product and brand.
You cannot cancel campaigns already paid for and launched or already claimed. However in isolated emergency cases you can ask us to manually pause the campaign or portion of units not yet claimed (if any) and re-launch it when you're again ready (for example when your units got out of stock for an unforeseen reason, or when your product got delisted by Amazon just before the launch, etc). In order to do that, please contact our support via chat or email and we will help ASAP.
We follow up with each buyer 5, 10 and 15 days after they've received the product to ask them about their opinion. We also encourage them to message sellers directly first if there is anything imperfect about the item and to follow our Kindness/Mutual-respect policies You can message your buyers to ask about their opinion and tell them about your goal with your campaign but you have to follow Amazon's TOS very strictly - you cannot incentivize purchases. To use our platform you have to follow both FTC guidelines and Amazon's TOS at all times.
Yes. Each time a buyer claims an item, they paste their order ID into mutually shared dashboard. Please check carefully and DISPUTE if an order ID is not showing up in your seller account. Simply chat with the buyer and ask them to first verify if it was typed in correctly, to resolve. After 30 days all undisputed order IDs are automatically approved and buyers are issued payouts without further possibility to raise claims. Order ID dispute should be based on the following reasons: - The order ID submitted was not legitimate/not found. - The order was cancelled or refunded. If you need our Ninja agents to help with a dispute - just ask.
1. Let the buyer know (through our messaging system) that his/her order ID will be declined due to the cancellation/refund/not finding the order ID (oftentimes buyers enter a wrong order ID with a typo so please give them a chance to correct). 2. If you managed to resolve the dispute with the buyer - use the option Process > Cancel issue - this action will approve the order ID and buyer will be eligible to receive his/her payout for this purchase. 3. If the dispute it not resolved, use the option Process > Decline purchase - after this action the purchase will be declined and payout WON'T be issued to the buyer. The unclaimed item will be then added to the poll of units available in the seller's campaign and given to a new buyer. We reserve the right to mediate disputes and ask both parties to provide screenshots of orders made or cancelled as proofs to support their cases.
No, all communication between sellers and buyers has to take place within the messaging board you have access to. Asking your buyers for their email address or sharing your own to communicate outside of the platform is against our TOS and may result in termination of the account.
We give you an option to contact testers that bought your product through our internal message platform and tell them about your preferred way of receiving feedback. Either way, your product will receive exposure & feedback in an organic and safe way.
You can get started within 24 hours of signing up. Once you create your first campaign, you will be asked to provide ASIN you want to blast, keywords you want to target, amount of units you want to give away and the start date for the launch. The campaign goes live as soon as pay for the cost of the campaign ($9.97 per unit moved) and for the product reimbursements cost (manufacturer's rebates).
To ensure the safety of your marketplace account (ex. Amazon, eBay, etc.) we require that testers leave their feedback as social media posts. For more information please contact support@nextlevelninjas.com